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Inquiry Details

Cosmetic Health Service Complaints in New South Wales

On 13 February 2018 the Committee on the Health Care Complaints Commission (HCCC) resolved to conduct an Inquiry into cosmetic health service complaints in New South Wales. The Terms of Reference for the Inquiry are attached below.

 

In the video below, Chair Mr Adam Crouch discusses the Committee's findings and recommendations:

 

 

Please note that the Committee does not have the power to investigate particular conduct, or to reconsider the HCCC's decisions, findings or recommendations about particular complaints or investigations.

 

If you wish to make a complaint about a health service or practitioner, please contact the HCCC directly - contact details are available on the Commission's website: www.hccc.nsw.gov.au.

That the Committee on the Health Care Complaints Commission inquire into and report on the regulatory framework for complaints concerning cosmetic health service providers in New South Wales, with particular reference to:

  1. The roles and responsibilities of the Health Care Complaints Commission relative to the roles and responsibilities of Commonwealth and other state regulatory agencies;
  2. The adequacy of the powers and functions of the Health Care Complaints Commission to improve outcomes for the public in the cosmetic health services sector;
  3. The opportunities for collaboration with other agencies, organisations and levels of Government to improve outcomes for the public in the cosmetic health services sector; and
  4. Any other related matters.

 Terms of Reference - Inquiry into cosmetic health service complaints in NSW

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