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Independent Complaints Officer

Independent Complaints Officer

​The role of the Independent Complaints Officer (ICO) was established by resolutions of both Houses in March 2022, to receive and investigate complaints about minor alleged breaches of the Members’ Code of Conduct regarding the use of allowances and entitlements and minor breaches of the pecuniary interests disclosure scheme. The ICO can also receive and investigate allegations of bullying, harassment, and inappropriate behaviour by members.

The ICO is an officer independent of the parliamentary administration and entirely separate from the Executive Government. The ICO is apolitical, and works with strict impartiality, confidentiality, and sensitivity.
 
Rose Webb was appointed as the ICO in August 2022. 
 
The ICO cannot investigate complaints about individuals other than members of Parliament or conduct that occurs in proceedings of the Legislative Council or Legislative Assembly or their committees.
 
Only current members of the NSW Parliament, members staff and staff of the NSW Parliament may make a complaint to the ICO.  Further information about the ICO, including how to contact the ICO and how to make a complaint, is available for members and staff on the NSW Parliament intranet.