Skip Ribbon Commands
Skip to main content
MENU
Between Friday 6 June from 8:00PM to Saturday 7 June 2025, 6:00AM this website will be undergoing scheduled maintenance and intermittent downtime could be experienced.
Skip Navigation LinksHome Legislative Council House Business Papers

Question and Answer Tracking Details

6551 - Customer Service - APPRENTICESHIP POSITIONS - DEPARTMENT OF CUSTOMER SERVICE

Mookhey, Daniel to the Minister for Finance and Small Business representing the Minister for Customer Service, and Minister for Digital

(1) How many apprenticeship positions were filled at the Department of Customer Service, and each agency within the Department of Customer Service cluster, in the following financial years, disaggregated by the type of apprenticeships:

(a) 2018/19?

(b) 2019/20?

(c) 2020/21 to date?

(2) Disaggregated by the type of apprenticeships, please provide the number of currently placed apprentices at the Department of Customer Service, and each agency within the Department of Customer Service cluster, by:

(a) Location?

(b) Year of their apprenticeship?

(c) Gender?

(3) How many traineeship positions were filled at the Department of Customer Service, and each agency within the Department of Customer Service cluster, in the following financial years, disaggregated by the type of traineeship:

(a) 2018/19?

(b) 2019/20?

(c) 2020/21 to date?

(4) Disaggregated by the type of traineeship, please provide the number of currently placed trainees at the Department of Customer Service, and each agency within the Department of Customer Service cluster, by:

(a) Location?

(b) Year of their apprenticeship?

(c) Gender?
Answer -

(1) Areas which offered apprenticeships were moved out of DCS as part of the Machinery of Government changes in 2019. No information is available on apprenticeships prior to MOG.

(2) Areas which offered apprenticeships were moved out of DCS as part of the Machinery of Government changes in 2019. No information available on apprenticeships prior to MOG.

(3) Number of Traineeships by type and year.

Service NSW Traineeships

 

 2018-19

2019-20

2020-21

Total

Certificate III in Business Administration

2

2

3

7

Certificate III in Customer Engagement

31

57

53

141

Total

33

59

56

148

(4) Current Traineeships by location and year. Diversity data, including gender is not captured for Trainees, it is held by their agency.

 

Certificate III in Business Administration

Certificate III in Customer Engagement

Total

Location

2020-21

Total

2019-20

2020-21

Total

Albury

 

 

 

1

1

1

Ballina

 

 

 

1

1

1

Batemans Bay

 

 

 

1

1

1

Bega

 

 

 

1

1

1

Burwood

 

 

 

1

1

1

Chatswood

 

 

 

2

2

2

Dubbo

 

 

 

1

1

1

Forbes

 

 

 

1

1

1

Gosford

 

 

 

1

1

1

Goulburn

 

 

 

1

1

1

Grafton

 

 

 

1

1

1

Gunnedah

 

 

 

1

1

1

Kempsey

 

 

 

1

1

1

Marrickville

 

 

 

2

2

2

Miranda

 

 

 

1

1

1

Moree

 

 

 

1

1

1

Mudgee

 

 

 

1

1

1

Nelson Bay

 

 

 

1

1

1

Orange

 

 

 

1

1

1

Parkes

1

1

 

1

1

2

Parramatta

 

 

 

1

1

1

Raymond Terrace

 

 

 

1

1

1

Revesby

 

 

 

1

1

1

Richmond

 

 

1

 

1

1

Tamworth

 

 

 

1

1

1

Toronto

 

 

 

2

2

2

Tumut

 

 

 

1

1

1

Wallsend

 

 

 

1

1

1

Warners Bay

 

 

 

2

2

2

Wellington

 

 

 

1

1

1

Wetherill Park

 

 

 

2

2

2

Wynyard

 

 

 

1

1

1

Newcastle

1

1

 

3

3

4

Total

2

2

1

39

40

42

 

Question asked on 26 May 2021 (session 57-1) and published in Questions & Answers Paper No. 506
Answer received on 15 June 2021 and published in Questions & Answers Paper No. 519

The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands.