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Question and Answer Tracking Details

5476 - Customer Service - WORKERS COMPENSATION

Mookhey, Daniel to the Minister for Finance and Small Business representing the Minister for Customer Service, and Minister for Digital
WORKERS COMPENSATION

(1)           What were the workers compensation premiums paid for or by the Department of Customer Service, and each agency within the Department of Customer Service cluster, in the following financial years:

(a)            2018/19?

(b)           2019/20?

(c)            2020/21 to date?

(2)           How many workers compensation claims have been made in the Department of Customer Service, and each agency inside the Department of Customer Service cluster, in the following financial years:

(a)            2018/19?

(b)           2019/20?

(c)            2020/21 to date?

(3)           Of those claims made by staff in the Department of Customer Service, and each agency inside the Department of Customer Service cluster, please provide a breakdown of:

(a)            How many required time off work in the following financial years:

(i)             2018/19?

(ii)           2019/20?

(iii)         2020/21 to date?

(b)           How many attended work on suitable duties or reduced hours in the following financial years:

(i)             2018/19?

(ii)           2019/20?

(iii)         2020/21 to date?

(c)            How many did not require time off work in the following financial years:

(i)             2018/19?

(ii)           2019/20?

(iii)         2020/21 to date?

(4)           Of those claims made by staff in the Department of Customer Service, and each agency inside the Department of Customer Service cluster, please provide a breakdown of whether they were:

(a)            A physical injury in the following financial years:

(i)             2018/19?

(ii)           2019/20?

(iii)         2020/21 to date?

(b)           A psychological injury in the following financial years:

(i)             2018/19?

(ii)           2019/20?

(iii)         2020/21 to date?

(5)           How many staff in the Department of Customer Service, and any agency inside the Department of Customer Service cluster, are currently claiming workers compensation?

(a)            Of those, how many are not attending work?

(b)           Of those, how many are attending work on suitable duties or reduced hours?

(c)            Of those, how many did not require time off work?

Answer -

(1) (a)(b)(c)

Policy name

FY18-19

FY19-20

FY20-21

SIRA

$185,782

$171,368

$209,785

Personal Injury Commission

$35,948

$38,328

$44,547

Office of the Independent Review Officer

$22,717

$22,528

$19,691

Better Regulation Governance and Policy

$150,261

$140,315

$184,544

Information and Privacy Commission NSW

$12,083

$11,860

$24,794

Corporate Services

$277,842

$446,975

$415,702

Digital NSW and ICT

$135,315

$135,180

$172,151

NSW Fair Trading

$478,204

$483,004

$1,061,776

Liquor and Gaming NSW

$127,849

$98,226

$165,655

Revenue

$678,335

$795,980

$1,460,297

Independent Pricing and Regulatory Tribunal

$56,148

$62,030

$101,781

Subsidence Advisory NSW

$12,958

$21,592

$29,566

Service NSW

$837,892

$1,518,040

$3,013,063

Telco NSW

$19,983

$28,430

$53,103

SafeWork NSW

$545,161

$584,187

$813,542

Long Service Corporation

$16,009

$16,635

$19,701

Greyhound Welfare & Integrity

$0

$57,004

$125,847

NSW Registry Births Deaths & Marriages

$0

$0

$87,349

Customer Delivery and Transformation

$0

$0

$208,219

(2) (a)(b)(c)

Policy name

FY18-19

FY1 9-20

FY20-21

 

161

116

105

SIRA

5

6

2

Personal Injury Commission

1

0

0

Office of the Independent Review Officer

2

1

0

Better Regulation Governance and Policy

10

2

5

Corporate Services

25

7

6

Information and Privacy Commission NSW

0

0

0

Digital NSW and ICT

9

2

2

NSW Fair Trading

14

11

2

Liquor and Gaming NSW

2

3

1

Revenue

27

15

8

Independent Pricing and Regulatory Tribunal

3

2

0

Subsidence Advisory NSW

2

0

0

Service NSW

38

42

63

Telco NSW

0

0

3

SafeWork NSW

21

17

6

Long Service Corporation

2

1

2

Greyhound Welfare & Integrity

-

3

1

NSW Registry Births Deaths & Marriages

-

4

0

Customer Delivery and Transformation

-

-

4

(3) 

(a)(i)(ii)(iii)

Policy name

FY18-19

FY19-20

FY20-21

 

161

116

105

SIRA

5

6

2

Off work

2

3

1

No time lost (medical only)

3

3

1

Personal Injury Commission

1

0

0

Off Work

0

0

0

No time loss (medical only)

1

0

0

Office of the Independent Review Officer

2

0

0

Off work

0

0

0

No time loss (medical only)

2

0

0

Better Regulation Governance and Policy

10

2

5

Off Work

2

1

1

No time loss (medical only)

8

1

4

Corporate Services

25

7

6

Off work

12

5

1

No time lost (medical only)

13

2

5

Information and Privacy Commission NSW

0

0

0

Off work

0

0

0

No time loss (medical only)

0

0

0

Digital NSW and ICT

9

2

2

Off work

4

1

2

Time Loss (medical only)

5

1

0

NSW Fair Trading

14

11

2

Off Work

8

5

2

No time loss (medical only)

6

6

0

Liquor and Gaming NSW

2

3

1

Off Work

1

2

1

No time loss (medical only)

1

1

0

Revenue NSW

27

15

8

Off Work

16

9

4

No time loss (medical only)

11

6

4

Independent Pricing and Regulatory Tribunal

3

2

0

Off Work

2

1

0

No time loss (medical only)

1

1

0

Subsidence Advisory NSW

2

0

0

Off Work

1

 

 

No time loss (medical only)

1

 

 

Service NSW

38

42

63

Off Work

25

24

29

No time loss (Medical only)

13

18

34

Telco NSW

0

0

3

Off Work

 

 

1

No time loss (medical only)

 

 

2

SafeWork NSW

21

17

6

Off Work

10

3

2

No time loss (medical only)

11

14

4

Long Service Corporation

2

1

2

Off Work

0

0

1

No time loss (medical only)

2

1

1

Greyhound Welfare & Integrity

0

3

1

Off Work

0

1

1

No time loss (medical only)

0

2

0

NSW Registry Births Deaths & Marriages

-

4

0

Off Work

-

3

0

No time loss (medical only)

-

1

0

Customer Delivery and Transformation

-

-

4

Off work

-

-

1

No time loss (Medical only)

-

-

3

(b)

(i)(ii)(iii) There is currently no report available to provide this data.

(c) 

(i)(ii)(iii) Please see the table above (medical only/ no time loss claims)

(4) 

Policy name

FY18-19

FY1 9-20

FY20-21

Total

161

116

105

Mental stress (total)

38

36

31

Physical (total)

123

80

74

SIRA

5

6

2

Mental stress

0

3

2

Physical

5

3

0

Personal Injury Commission

1

0

0

Mental stress

1

0

0

Physical

0

0

0

Office of the Independent Review Officer

2

1

0

Mental stress

0

0

0

Physical

2

1

-

Better Regulation Governance and Policy

10

2

5

Mental stress

0

0

0

Physical

10

2

5

Corporate Services

25

7

6

Mental stress

4

2

2

Physical

21

5

4

Information and Privacy Commission NSW

0

0

0

Mental stress

0

0

0

Physical

0

0

0

Digital NSW and ICT

9

2

2

Mental stress

1

1

1

Physical

8

1

1

NSW Fair Trading

14

11

2

Mental stress

4

2

0

Physical

10

9

2

Liquor and Gaming NSW

2

3

1

Mental stress

1

2

1

Physical

1

1

0

Revenue NSW

27

15

8

Mental stress

9

8

3

Physical

18

7

5

Independent Pricing and Regulatory Tribunal

3

2

0

Mental stress

0

0

0

Physical

3

2

0

Subsidence Advisory NSW

2

0

0

Mental stress

1

0

0

Physical

1

0

0

Service NSW

38

42

63

Mental

13

10

16

Physical

25

32

47

Telco NSW

0

0

3

Mental

0

0

2

Physical

0

0

1

SafeWork NSW

21

17

6

Mental

5

4

1

Physical

16

13

5

Long Service Corporation

2

1

2

Mental stress

0

0

1

Physical

2

1

1

Greyhound Welfare & Integrity

-

3

1

Mental

-

0

0

Physical

-

3

1

NSW Registry Births Deaths & Marriages

-

4

0

Mental

-

4

-

Physical

-

0

-

Customer Delivery and Transformation

-

-

4

Mental

-

-

2

Physical

-

-

2

(5) (a)(b) There is currently no report available to provide this data.

(c)

Policy name

FY18-19

FY1 9-20

FY20-21

 

31

32

60

SIRA

1

1

1

Off work

1

1

1

No time lost (medical only)

0

0

0

Personal Injury Commission

1

0

0

Off Work

1

0

0

No time loss (medical only)

0

0

0

Office of the Independent Review Officer

0

0

0

Off work

0

0

0

No time loss (medical only)

0

0

0

Better Regulation Governance and Policy

2

1

4

Off Work

1

0

1

No time loss (medical only)

1

1

3

Corporate Services

3

5

4

Off work

3

1

1

No time lost (medical only)

0

4

3

Information and Privacy Commission NSW

0

0

0

Off work

0

0

0

No time loss (medical only)

0

0

0

Digital NSW and ICT

0

2

2

Off work

0

1

2

Time Loss (medical only)

0

1

0

NSW Fair Trading

4

3

1

Off Work

4

3

0

No time loss (medical only)

0

0

1

Liquor and Gaming NSW

1

2

1

Off Work

0

2

1

No time loss (medical only)

1

0

0

Revenue NSW

7

5

5

Off Work

5

4

4

No time loss (medical only)

2

1

1

Independent Pricing and Regulatory Tribunal

0

0

0

Off Work

0

0

0

No time loss (medical only)

1

1

0

Subsidence Advisory NSW

0

0

0

Off Work

0

0

0

No time loss (medical only)

0

0

0

Service NSW

8

6

32

Off Work

7

5

21

No time loss (Medical only)

1

1

11

Telco NSW

0

0

1

Off Work

0

0

1

No time loss (medical only)

0

0

0

SafeWork NSW

2

6

3

Off Work

2

2

1

No time loss (medical only)

0

4

2

Long Service Corporation

0

0

2

Off Work

0

0

1

No time loss (medical only)

2

1

1

Greyhound Welfare & Integrity

0

0

1

Off Work

0

0

1

No time loss (medical only)

0

0

0

NSW Registry Births Deaths & Marriages

-

3

0

Off Work

-

3

0

No time loss (medical only)

-

0

0

Customer Delivery and Transformation

-

-

3

Off work

-

-

1

No time loss (Medical only)

-

-

2

 

 

 

 

 


Question asked on 27 April 2021 (session 57-1) and published in Questions & Answers Paper No. 485
Answer received on 18 May 2021 and published in Questions & Answers Paper No. 500