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Question and Answer Tracking Details

2544 - Customer Service - KORN FERRY PROCUREMENT

Mookhey, Daniel to the Minister for Finance and Small Business representing the Minister for Customer Service

(1) What is the total number and value of contracts or agreements entered in to with Korn Ferry by the Department of Customer Service, or any agency inside the Department of Customer Service cluster, in the following financial years:

(a) 2016/17?

(b) 2017/18?

(c) 2018/19?

(d) 2019/20?

(e) 2020/21 to date?

(2) What are the names of each contracts or agreements entered in to with Korn Ferry by the Department of Customer Service, or any agency inside the Department of Customer Service cluster, in the following financial years:

(a) 2016/17?

(b) 2017/18?

(c) 2018/19?

(d) 2019/20?

(e) 2020/21 to date?

(3) What tendering process did the Department of Customer Service, or any agency inside the Department of Customer Service cluster follow when entering into a contract or agreement?

(4) How many candidates were selected by the Department of Customer Service, or any agency inside the Department of Customer Service cluster for a position following a selection process that involved Korn Ferry in the following financial years:

(a) 2016/17?

(b) 2017/18?

(c) 2018/19?

(d) 2019/20?

(e) 2020/21 to date?

(5) What are the positions titles of the candidates selected by the Department of Customer Service, or any agency inside the Department of Customer Service cluster through a selection process which involved Korn Ferry in the following financial years:

(a) 2016/17?

(b) 2017/18?

(c) 2018/19?

(d) 2019/20?

(e) 2020/21 to date?

(6) What was the recruiter fee rate paid to Korn Ferry for talent acquisition in the following financial years:

(a) 2016/17?

(b) 2017/18?

(c) 2018/19?

(d) 2019/20?

(e) 2020/21 to date?

(7) Has the Department of Customer Service, or any agency inside the Department of Customer Service cluster used any other companies under the Talent Acquisition Scheme?

(a) If so, what were the companies and the value of services procured in the following financial years:

(i) 2016/17?

(ii) 2017/18?

(iii) 2018/19?

(iv) 2019/20?

(v) 2020/21 to date?

 
Answer -

(1) (2) (4) – (6)

(a) - (c)

The Department of Customer Service (DCS) was not established until financial year 2019/20.

(1)

(d) One agreement was entered into with Korn Ferry by the DCS cluster, with a total value of $31,200 (excluding GST) for 2019/20.

(e) One agreement was entered into with Korn Ferry by the DCS cluster, with a total value of $57,200 (excluding GST) for 2020/21 (to date).

(2)

(d) - (e)

Korn Ferry is a registered NSW Government supplier, pre-qualified as part of the Talent Acquisition Scheme (TAS SCM0012). DCS and its agencies operate within the NSW Government procurement framework, buying primarily through whole-of-government contracts and pre-qualification schemes.

(3) See above (2) (d) - (e)

(4)

(d) - (e)

Korn Ferry was not involved as a recruiter in any talent acquisition processes for DCS in the 2019/20 and 2020/21 (to date) financial years.

(5)

(d) - (e)

Not applicable.

(6)

(d) - (e)

Not applicable.

(7)

(a)

(i) - (v)

Yes. The Department of Customer Service was not established until financial year 2019/20. Over the course of Financial Years 2019-20 and 2020-21 (to date) DCS and its agencies have used a total of 21 suppliers (other than Korn Ferry) registered on the Talent Acquisition Scheme. Individual suppliers can be registered on multiple schemes. The financial data does not distinguish between the pre-qualification schemes.

 

Question asked on 30 October 2020 (session 57-1) and published in Questions & Answers Paper No. 372
Answer received on 20 November 2020 and published in Questions & Answers Paper No. 387

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