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Question and Answer Tracking Details

7814 - DOLTONE HOUSE JONES BAY WHARF COMPLAINTS

Greenwich, Alex to the Minister for Planning, Minister for Housing, and Special Minister for State

  1. Has the noise management plan referred to in LA Q5335 been submitted, assessed and approved?

  2. What changes resulted from this plan and how is this information made available to the adjacent community to improve understanding of venue operations?

  3. What is the outcome of the investigation into complaints received since 16 October 2017 referred to in LA Q6812 (as at 14 March 2018)?

    1. What reports have been provided to the adjacent community?

  4. What complaints have been received about noise and public nuisance from this facility since November 2017 (as at 14 March 2018)?

    1. How many of these relate to:

      1. Intrusive noise impacts;

      2. Breach of delivery and waste removal conditions,

      3. Numbers and behaviour of patrons;

      4. Hours of operation?

  5. What action has been taken in response to these complaints?

    1. What reports have been provided to the adjacent community?

  6. What further action will the Government take to ensure compliance and protect adjacent residents from intrusive night time noise and nuisance?
Answer -

I am advised:

(1) Doltone House submitted a Noise Management Plan (NMP) to the Department of Planning and Environment on 20 December 2017 which did not meet the requirements of the condition. The Department has reviewed the changes and on 2 February 2018, requested some further amendments be made.

(2) A revised NMP has not yet been submitted to the Department.

(3) On 27 November 2017, the Department issued an Official Caution and a $6,000 Penalty Notice to Doltone House Wharf Pty Ltd (Doltone House) for breaches that occurred on 16 October 2017. The Penalty Notice was issued for failing to ensure deliveries are made within approved hours. The Official Caution was issued for failing to ensure that all vehicles servicing the facility use the loading bay facilities provided by the building and do not unload material on the public domain.

On 6 March 2018, the Department issued a $6000 Penalty Notice to Doltone House for failing to ensure deliveries are made within the approved hours on 29 November 2017.

The Department is currently engaged in on-going investigations into the complaints received by the community.

(a) The outcomes from all investigations are communicated to the residents who made the complaints. In addition to this, the Department publishes a monthly Compliance Report, which gives a short summary of all enforcement action taken during that month. These reports can be found at the following link: http:⁄⁄www.planning.nsw.gov.au⁄Assess-and-Regulate⁄Compl iance-functions⁄Compliance-activity

(4) The Department has received 65 complaints about Doltone House since 1 November 2017 (until 14 March 2018).

(a) The majority of the 65 complaints are related to noise impacts. These noise impacts are usually a result of either deliveries occurring outside of approved hours or the operation of the function centre outside of approved hours.

(5) The Department investigates every complaint received. As part of this investigation process, the complainant will be contacted and will be kept informed throughout the investigation process, including being contacted when the investigation has been closed and being informed of the outcome.

The Department is currently engaged in on-going investigations into the complaints received from the community.

(a) The outcome of all investigations are communicated to the resident who made the complaint. In addition to this, the Department publishes a monthly Compliance Report, which gives a short summary of all enforcement action taken during that month. These reports can be found at the following link: http:⁄⁄www.planning.nsw.gov.au⁄Assess-and-Regulate⁄Compl iance-functions⁄Compliance-activity

(6) The Department takes the responsibility of regulating compliance with conditions of consent very seriously and investigates all concerns raised by members of the community. The Department is currently engaged in on-going investigations into complaints received by the community. Once an investigation has been undertaken, any breaches of the consent will be assessed against the Department's Compliance Policy. Any enforcement action taken will be communicated to the complainants and published in the monthly Compliance report.

The Department has also undertaken unannounced surveillance of the site to ensure conditions of approval are being complied with.

Question asked on 14 March 2018 (session 56-1) and printed in Questions & Answers Paper No. 173
Answer received on 18 April 2018 and printed in Questions & Answers Paper No. 178

The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands.