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Inquiry Details

Statutory Review of the Community Services (Complaints, Reviews and Monitoring) Act 1993

The Community Services (Complaints, Reviews and Monitoring) Act provides for the Committee on the Office of the Ombudsman and the Police Integrity Commission to undertake a review of the Act to determine if the policy objectives of the Act remain valid and whether the terms of the Act remain appropriate for securing those objectives.
Section 53, Community Services (Complaints, Reviews and Monitoring) Act 1993 Community Services (Complaints, Reviews and Monitoring) Act 1993 No 2 53 Review of Act (1) The Joint Committee (within the meaning of the Ombudsman Act 1974) is to review this Act to determine whether the policy objectives of the Act remain valid and whether the terms of the Act remain appropriate for securing those objectives. (2) The review is to be undertaken as soon as possible after the period of 5 years from the date of assent to the Community Services Legislation Amendment Act 2002. (3) A report on the outcome of the review is to be tabled in each House of Parliament within 12 months after the end of the period of 5 years. Section 3 of the Act states the objectives: (a) to foster, in community services and programs, and in related services and programs, an atmosphere in which complaints and independent monitoring are viewed positively as ways of enhancing the delivery of those services and programs, (b) to provide for the resolution of complaints about community services and programs, especially complaints by persons who are eligible to receive, or receive, those services, by families and by persons advocating on behalf of such persons or families, (c) to encourage, wherever reasonable and practicable, the resolution of complaints at a local level, (d) to encourage, wherever reasonable and practicable, the resolution of complaints through alternative dispute resolution, (e) to provide independent and accessible mechanisms for the resolution of complaints, for the review of administrative decisions and for the monitoring of services, programs and complaint procedures, (f) to encourage compliance with, and facilitate awareness of, the objects, principles and provisions of the community welfare legislation, (g) to provide for independent monitoring of community services and programs, both generally and in particular cases. An electronic copy of the Act is available from www.legislation.nsw.gov.au

Community Services (Complaints, Reviews and Monitoring) Act 1993 No 2 53 Review of Act (1) The Joint Committee (within the meaning of the Ombudsman Act 1974) is to review this Act to determine whether the policy objectives of the Act remain valid and whether the terms of the Act remain appropriate for securing those objectives. (2) The review is to be undertaken as soon as possible after the period of 5 years from the date of assent to the Community Services Legislation Amendment Act 2002. (3) A report on the outcome of the review is to be tabled in each House of Parliament within 12 months after the end of the period of 5 years. Section 3 of the Act states the objectives: (a) to foster, in community services and programs, and in related services and programs, an atmosphere in which complaints and independent monitoring are viewed positively as ways of enhancing the delivery of those services and programs, (b) to provide for the resolution of complaints about community services and programs, especially complaints by persons who are eligible to receive, or receive, those services, by families and by persons advocating on behalf of such persons or families, (c) to encourage, wherever reasonable and practicable, the resolution of complaints at a local level, (d) to encourage, wherever reasonable and practicable, the resolution of complaints through alternative dispute resolution, (e) to provide independent and accessible mechanisms for the resolution of complaints, for the review of administrative decisions and for the monitoring of services, programs and complaint procedures, (f) to encourage compliance with, and facilitate awareness of, the objects, principles and provisions of the community welfare legislation, (g) to provide for independent monitoring of community services and programs, both generally and in particular cases. An electronic copy of the Act is available from www.legislation.nsw.gov.au


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