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Question and Answer Tracking Details

8864 - 389 BUS RELIABILITY

Greenwich, Alex to the Minister for Transport, Minister for Veterans, and Minister for Western Sydney

(1) What data does the Government collect about reliability of bus services on the 389 bus route?

(2) How has the reliability data changed since the bus operator changed?

(3) How has reliability data changed since the most recent changes to the 389 route?

(4) What is the trend in numbers of cancelled services since this change?

(5) Is it true that passengers should expect cancelled 389 services daily?

(a) If not, how often are cancellations expected?

(6) What is the trend in numbers of late running services since this change?

(7) Is it true that passengers should expect late running 389 services daily?

(a) If not, how often are late running services expected?

(8) What assessment has the Government made of the causes of cancelled and late 389 bus services?

(9) What action has been taken to prevent 389 cancellations and late running services?

(10) What plans does the Government have to improve 389 bus service reliability?

Answer -

I am advised:

Transport for NSW has designed a bus network in Greater Sydney which forms part of an integrated public transport system. It enables customers to travel to more destinations with more frequent and reliable services.

Since April 2021, Route 389 has operated as a turn up and go high frequency headway service on weekdays between 6am and 8pm. This means that commuters can "turn up and go", with approximately 125 services running per day. A timetabled service is run outside of these hours.

When the service is operated as a turn-up-and-go Headway service, it is measured by agreed service frequency and capacity between Transport for NSW and Transit Service West. Transport for NSW also collects data on service punctuality and cancellations when the service is operated as a timetabled service.

While service reliability has been affected by the impact of COVID-19 and the associated bus driver shortages, of the 125 services per day, on average less than 2.5 per cent are cancelled and less than two per cent run late.

Both Transport for NSW and Transit Services West are committed to ongoing commuter improvements and meet regularly to review performance and to monitor Key Performance Indicators. In addition, Transit Services West have embarked on intensive recruitment campaigns, including depot open days, advertising on websites, to resolve the driver shortage issue.


Question asked on 12 October 2022 (session 57-1) and printed in Questions & Answers Paper No. 170
Answer received on 16 November 2022 and to be printed in Questions & Answers Paper No. 56