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Question and Answer Tracking Details

8574 - SERVICE NSW GREGORY HILLS

Chanthivong, Anoulack to the Minister for Customer Service and Digital Government, Minister for Small Business, and Minister for Fair Trading

(1) In relation to the Service NSW centre at Gregory Hills during the period of 1 January 2021 to 1 September 2022:

(a) What is the breakdown of customers who reside in the local government areas of Campbelltown, Camden and Wollondilly?

(b) What was the average waiting time?

(c) What is the breakdown of transactions provided, per local government area, in relation to:

(i) Vehicle registrations?

(ii) Driver and rider licence renewals?

(iii) Driver and rider licence tests?

(iv) Business, industries and employment?

(v) Births, relationships and deaths?

(vi) Boating, fishing and outdoors?

(vii) Concessions, rebates and financial assistance?

(viii) Health and care?

(ix) Housing and property?

(x) Legal and police services?
Answer -

(1) 

(a) Service NSW does not hold data reported by Local Government Areas. Data relating to the transactions listed above are collected at a postcode level only. In that regard, it is noted that one postcode may correlate to two or more Local Government Areas.

(b) The average Counter Wait time between 1 January 2021 and 1 September 2022 at the Macarthur Service Centre was: 8:59 (m/s). It is noted that question asked relates to the “Service Centre at Gregory Hills” however, the Service Centre is called the Macarthur Service Centre and is located at The Home Centre, Steer Road, Gregory Hills NSW 2557.

(c) Service NSW does not hold data reported by Local Government Areas. Data relating to the transactions listed above are collected at a postcode level only. In that regard, it is noted that one postcode may correlate to two or more Local Government Areas.


Question asked on 13 September 2022 (session 57-1) and printed in Questions & Answers Paper No. 166
Answer received on 17 October 2022 and printed in Questions & Answers Paper No. 172

The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands.