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Question and Answer Tracking Details

5860 - DIGITAL FIRST SERVICE NSW CENTRE

Chanthivong, Anoulack to the Minister for Customer Service, and Minister for Digital
DIGITAL FIRST SERVICE NSW CENTRE

(1) What services will be available at the recently announced Digital First Service NSW Centre in Edmondson Park?

(a) What services won't be available?

(2) How will the Digital First Service NSW Centre differ from the temporary Service NSW pop-up model that previously existed?

(3) How many staff will be employed at the Digital First Service NSW Centre?

(4) How many staff are currently employed at Service NSW Centres in (as at 12 May 2021):

(a) Liverpool;

(b) Gregory Hills?

(5) How many self-serve touch screens will be made available for customers at Edmondson Park?

(a) How does this compare with Service NSW centres at Liverpool and Gregory Hills?

(6) Will any parking be made available for staff or customers of the Digital First Service NSW Centre?

(7) Following the closure of the Ingleburn and Campbelltown Motor Registry offices in 2015, does the Government have any plans for an additional Service NSW Centre in these communities to provide more convenient access to Government services?

Answer -

(1) All Service NSW transactions will be available at the new centre in Edmondson Park. Dedicated Service NSW staff will assist in providing a range of New South Wales Government services, including:

  • NSW Driver Licence and Photo Card applications and renewals
  • Driver Knowledge and Driving Tests
  • Working With Children Check applications
  • Renewing a vehicle registration
  • Applying for vehicle registration
  • Other registration and transfer services
  • Birth, death and marriage certificate applications
  • Cost of Living services to access government rebates and savings

(a) All standard Service NSW transactions will be available at the new metro service centre at Edmondson Park.

(2) The temporary Service NSW pop-up model had limited transactions, focussing on digital service offerings. Our new service centres deliver all Service NSW transactions. Our team will be available to assist customers through our face to face 'digital first' approach through the new enhanced self-serve.

(3) FTE 28.2 (21 FT 12 PT)

(4) 

(a) FTE 45.3

(b) FTE 41.7

(5) 18

(a) Liverpool self-serve counters – 24

(b) Gregory Hills self-serve counters – 29

(6) Ed.Square Shopping Centre car park has provisions for both customer and staff car parking, 8 dedicated parking spots for Service NSW driver testing have been included as part of the service centre's facilities.

(7) The Government has committed to delivering 10 new Service NSW centres in metropolitan Sydney in response to increasing customer demand in Sydney’s growing local government areas (LGAs). The 10 locations for the new Service NSW centres include Revesby, Engadine, Edmondson Park, Roselands, Glenmore Park, Northmead, Schofields, Randwick, North Sydney, and Merrylands.


Question asked on 12 May 2021 (session 57-1) and printed in Questions & Answers Paper No. 111
Answer received on 16 June 2021 and printed in Questions & Answers Paper No. 116