(1) Fair Trading is committed to safeguarding the rights of consumers and
frequently educates the public about actions that can be taken to avoid being
scammed. Information about making donations and raising funds for victims of
the bushfire emergency was published on the Fair Trading website on 9 January
2020. In addition, a Charitable Fundraising Bushfire Appeals Hotline has been
established for the public. Fair Trading also provides an online tool on its
website where consumers can verify licence details and check whether a
contractor or tradesperson is qualified to do the job. A media release was
issued on 23 January 2020 encouraging consumers to register for the New South
Wales Government's Bushfire clean up service and providing information on
tradesperson licence checks.
(2) Since 1 December 2019 NSW Fair Trading has received at least
four complaints and six inquiries relating to bushfire fundraising
appeals. Fair Trading has not received any complaints or inquiries about
substandard work in bushfire-affected communities to date.
(b) Fair Trading is currently investigating two matters relating to
bushfire fundraising appeals.
(b) (i) As both of these investigations are ongoing, no further comment can
be made at this time.