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Question and Answer Tracking Details

4154 - GREGORY HILLS SERVICE NSW CENTRE

Chanthivong, Anoulack to the Minister for Finance, Services and Property

Regarding the Service NSW centre at Gregory Hills and for the period January to August 2016:

  1. How many customers are attending the centre on a daily basis?
  2. What is the average and median wait time for a customer to be served?
  3. What has been the maximum time for a customer to be served?
  4. How many full-time equivalent staff work Monday to Friday?
  5. How many full-time equivalent staff work weekends?
  6. With regards to transactions and inquiries how many and what percentage are related to:
    1. Renewal of drivers licenses;
    2. Renewal of motorbike licenses;
    3. New Car registrations;
    4. Car registration transfers;
    5. Driver Knowledge Test;
    6. Driving Test and Hazard Perception Test;
    7. Return of vehicle plates?
Answer -

During the period 1 January 2016 to 31 August 2016, on average approximately 1000 customers attended the Macarthur Service Centre each business day. Service NSW tracks average customer wait times and during the period 1 January 2016 to 31 August 2016, the average customer wait time was approximately 5 minutes. During peak periods and higher demand for services, customer wait times can increase.

As at 31 August 2016, 40 staff members (32.55 FTE) were employed at Macarthur Service Centre. In accordance with the Service NSW (Salaries and Conditions) Employees Award 2016, all staff work a rotating roster which may include Saturdays.

Total numbers for the specified transactions including the percentage compared to the total number of transactions completed at the Macarthur Service Centre between 1 January and 31 August 2016:

  • Driver and rider licence renewals – over 22,900 (11 per cent)

  • New (first time) car registrations – over 6,900 (3 per cent)

  • Car registration transfers – over 19,200 (9 per cent)

  • Driver knowledge tests – over 5,500 (3 per cent)

  • Driving and hazard perception tests – over 10,100 (5 per cent)

  • Return of vehicle plates – over 9,200 (5 per cent)

Question asked on 22 September 2016 (session 56-1) and printed in Questions & Answers Paper No. 90
Answer received on 27 October 2016 and printed in Questions & Answers Paper No. 97

The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands.