Government service delivery standards in regional NSW

Introduction

This inquiry was established to examine and report on government service delivery standards in regional NSW.

The Committee will look into issues such as:

  • current performance measurements, accountability mechanisms, monitoring metrics, and reporting frameworks for services in regional NSW outsourced to third-party providers
  • differences in government service delivery standards between metropolitan and regional areas 
  • options to improve monitoring, evaluation and reporting of the delivery of government funded services in regional NSW, with reference to the social justice and community sector 
  • the need to reform and develop legislative frameworks to improve government service delivery standards in regional NSW


Members
Chair:Roy Butler (Independent, Legislative Assembly)
Deputy chair:Stephen Bali (Australian Labor Party, Legislative Assembly)
Members:
Terms of reference
This inquiry was Self-referred on 17 February 2025.

Inquiry into Government service delivery standards in regional NSW

 

That the Committee inquire into and report on government service delivery standards in regional NSW, with particular reference to:  

 

a) Current performance measurement and accountability mechanisms, including relevant monitoring metrics and reporting frameworks

 

b) Performance measurement and accountability mechanisms for the delivery of government services that are outsourced to third-party providers

 

c) Differences in government service delivery standards between metropolitan and regional areas.

 

d) Options to improve monitoring, evaluation and reporting of the delivery of government and publicly-funded services, with reference to the social justice and community sector and regional NSW.

 

e) The need to develop or reform legislative frameworks to deliver, monitor and review government service delivery standards

 

f) Any other related matter

Timeline
DateMilestone
Mon 17 February 2025Self-referred
Sun 15 February 2026Submissions closed
Fri 15 May 2026Hearing - Macquarie Room, Parliament House, Sydney
Thu 09 July 2026Hearing - Auditorium, Western Plains Cultural Centre, Dubbo
Thu 13 August 2026Hearing - Macquarie Room, Parliament House, Sydney
Submissions

Submissions to this inquiry closed on 15 Feb 2026.

View all submissions

Hearings and transcripts
DateVenue details
Fri 15 May 2026Macquarie Room, Parliament House, SydneyView scheduleView transcript
Thu 09 July 2026Auditorium, Western Plains Cultural Centre, DubboView schedule
Thu 13 August 2026Macquarie Room, Parliament House, Sydney
Other documents
DateTypeTitle
Tue 11 November 2025Media ReleaseMedia release - Committee on Investment, Industry and Regional Development (pdf, 237.96 KB)
Contact us

IIRD Committee

Email:
investmentindustry@parliament.nsw.gov.au

Back to top