Introduction
This inquiry was established on 26 June 2025 to report on the Budget Estimates and related papers for the financial year 2025-2026 presenting the amounts to be appropriated from the Consolidated Fund.
Portfolios:- Local Government
- Customer Service and Digital Government, Emergency Services, Youth Justice
- Better Regulation and Fair Trading, Industry and Trade, Innovation, Science and Technology, Building, Corrections
- Small Business, Recovery, North Coast
The following was the schedule of hearings for Portfolio Committee No. 8 - Customer Service. The terms of reference includes the full hearing schedule.
Initial hearings
- Monday 25 August 2025: Better Regulation and Fair Trading, Industry and Trade, Innovation, Science and Technology, Building, Corrections (Chanthivong)
- Tuesday 2 September 2025: Local Government (Hoenig)
- Wednesday 3 September 2025: Customer Service and Digital Government, Emergency Services, Youth Justice (Dib)
- Friday 5 September 2025: Small Business, Recovery, North Coast (Saffin)
Additional hearings
- Tuesday 24 February 2026: Customer Service and Digital Government, Emergency Services, Youth Justice (Dib)
- Thursday 26 February 2026: Better Regulation and Fair Trading, Industry and Trade, Innovation, Science and Technology, Building, Corrections (Chanthivong)
- Friday 27 February 2026: Small Business, Recovery, North Coast (Saffin)
- Friday 6 March 2026: Local Government (Hoenig)
Terms of reference
Timeline
| Date | Milestone |
|---|---|
| Thu 26 June 2025 | Referred |
| Mon 25 August 2025 | Hearing - Jubilee Room, Parliament House, Sydney |
| Tue 02 September 2025 | Hearing - Jubilee Room, Parliament House, Sydney |
| Wed 03 September 2025 | Hearing - Macquarie Room, Parliament House, Sydney |
| Fri 05 September 2025 | Hearing - Macquarie Room, Parliament House, Sydney |
| Tue 24 February 2026 | Hearing - Macquarie Room, Parliament House, Sydney |
| Thu 26 February 2026 | Hearing - Jubilee Room, Parliament House, Sydney |
| Fri 27 February 2026 | Hearing - Jubilee Room, Parliament House, Sydney |
| Fri 06 March 2026 | Hearing - Jubilee Room, Parliament House, Sydney |
| Mon 22 June 2026 | Final Report |
Hearings and transcripts
| Date | Venue details | ||
|---|---|---|---|
| Mon 25 August 2025 | Jubilee Room, Parliament House, Sydney | View schedule | View transcript |
| Tue 02 September 2025 | Jubilee Room, Parliament House, Sydney | View schedule | View transcript |
| Wed 03 September 2025 | Macquarie Room, Parliament House, Sydney | View schedule | View transcript |
| Fri 05 September 2025 | Macquarie Room, Parliament House, Sydney | View schedule | View transcript |
| Tue 24 February 2026 | Macquarie Room, Parliament House, Sydney | View schedule | View transcript |
| Thu 26 February 2026 | Jubilee Room, Parliament House, Sydney | View schedule | View transcript |
| Fri 27 February 2026 | Jubilee Room, Parliament House, Sydney | View schedule | View transcript |
| Fri 06 March 2026 | Jubilee Room, Parliament House, Sydney | View schedule | View transcript |
Reports and government responses
Other documents
Contact us
Julianna Taahi
- Role:
- PCO - Digital Enablement
- Phone:
- 9230 2581
- Email:
- portfoliocommittee8@parliament.nsw.gov.au
Gareth Perkins
- Role:
- Council Officer
- Phone:
- 9230 2296
- Email:
- portfoliocommittee8@parliament.nsw.gov.au
Taryne Cullen
- Role:
- Council Officer
- Phone:
- 9230 2035
- Email:
- portfoliocommittee8@parliament.nsw.gov.au