Introduction
On 13 February 2018 the Committee on the Health Care Complaints Commission (HCCC) resolved to conduct an Inquiry into cosmetic health service complaints in New South Wales. The Terms of Reference for the Inquiry are attached below.
In the video below, Chair Mr Adam Crouch discusses the Committee's findings and recommendations:
Please note that the Committee does not have the power to investigate particular conduct, or to reconsider the HCCC's decisions, findings or recommendations about particular complaints or investigations.
If you wish to make a complaint about a health service or practitioner, please contact the HCCC directly - contact details are available on the Commission's website: www.hccc.nsw.gov.au.
Terms of reference
That the Committee on the Health Care Complaints Commission inquire into and report on the regulatory framework for complaints concerning cosmetic health service providers in New South Wales, with particular reference to:
- The roles and responsibilities of the Health Care Complaints Commission relative to the roles and responsibilities of Commonwealth and other state regulatory agencies;
- The adequacy of the powers and functions of the Health Care Complaints Commission to improve outcomes for the public in the cosmetic health services sector;
- The opportunities for collaboration with other agencies, organisations and levels of Government to improve outcomes for the public in the cosmetic health services sector; and
- Any other related matters.
Timeline
| Date | Milestone |
|---|---|
| Tue 13 February 2018 | Referred |
| Fri 06 April 2018 | Submissions closed |
| Wed 01 August 2018 | Hearing - Macquarie Room, Parliament House, Sydney |
| Thu 02 August 2018 | Hearing - Preston Stanley Room, Parliament House, Sydney |
| Tue 20 November 2018 | FinalReport |
| Mon 20 May 2019 | Government Response to Final Report due |
| Mon 17 June 2019 | Government Response to Final Report |
Submissions
Submissions to this inquiry closed on 06 Apr 2018.
Hearings and transcripts
| Date | Venue details | ||
|---|---|---|---|
| Wed 01 August 2018 | Macquarie Room, Parliament House, Sydney | View schedule | View transcript |
| Thu 02 August 2018 | Preston Stanley Room, Parliament House, Sydney | View schedule | View transcript |