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Question and Answer Tracking Details

1734 - DOLTONE HOUSE JONES BAY WHARF

Greenwich, Alex to the Minister for Customer Service

(1) What neighbourhood disturbance complaints has the Government received about Doltone House Jones Bay Wharf?

(2) What concerns are raised in these complaints and how long have adjacent residents been raising these same concerns?

(3) What investigations and audits of liquor licence have been carried out in response to community complaints?

(4) Does this venue have a liquor licence for its SoHo facility?

(5) What licencing conditions have been applied in response to these complaints?

(6) What further action will the Government take to ensure compliance and protect adjacent residents from intrusive night time noise, anti-social behaviour and nuisance?

 
Answer -

(1) Since 2009, Liquor & Gaming NSW (L&GNSW) has received nine complaints which allege that Doltone House Jones Bay Wharf has caused disturbance to the neighbourhood. Eight of these complaints were general reports of disturbance and one was a formal disturbance complaint made under section 79 of the Liquor Act 2007.

(2) The nine complaints received by L&GNSW since 2009 raised issues relating to the behaviour of patrons leaving the venue (including anti-social behaviour) and loud music emanating from the venue.

(3) In response to the complaints received since 2009, L&GNSW has conducted 8 on-site inspections at the venue and has also met with venue management staff to review policies and procedures to manage disturbance issues.

(4) 'SoHo' is an area within the Doltone House premises which is designed for executive meetings and associated activities. The SoHo area is not covered by the venue's on-premises liquor licence; however, the venue utilises a catering licence which allows liquor to be lawfully supplied in this area.

(5) The venue's liquor licence includes two noise-related conditions. Firstly, the La10 noise condition, which sets technical limits on noise from the venue, and secondly, a restriction on the removal of waste at nights after 10:00 pm.

(6) L&GNSW will continue to monitor the venue for compliance with its licence conditions and its general operation as it relates to undue disturbance. L&GNSW will also respond to any complaints of undue disturbance. When considering it regulatory response, L&GNSW must balance the objects of the Liquor Act 2007 which requires it to regulate in a way that is consistent with the needs and aspirations of the community, and, to contribute to the responsible development of live music, entertainment, tourism and hospitality industries.

 

Question asked on 24 October 2019 (session 57-1) and printed in Questions & Answers Paper No. 35
Answer received on 27 November 2019 and printed in Questions & Answers Paper No. 43

The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands.