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Insurance Australia Group (NRMA Insurance) Preferred Repairer Scheme and the motor vehicle smash repair industry: Safety, roadworthiness and crashworthiness issues

The resolution of the Legislative Assembly From the Proceedings of the Legislative Assembly of New South Wales, Thursday 13 October 2005: The STAYSAFE Committee is to conduct an inquiry into motor vehicle smash repairs under the Preferred Repairer Scheme operated by NRMA Insurance and IAG, and the risk to safety arising from: (1) Repairers quoting for jobs by inspecting photos of damaged vehicles rather than physically inspecting the damaged vehicle. (2) Financial penalties if damage is later uncovered that was not apparent through the internet photographs, possibly leading to cost cutting and unsafe repair practices. (3) Use of second hand vehicle parts, further compromising safety. (4) The NRMA Insurance and IAG employing unqualified smash repair assessors to photograph and help administer vehicles for repair.

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The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We acknowledge the Gadigal people as the traditional custodians of the land on which the Parliament of New South Wales stands.