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Inquiry Details

Conciliation Processes within the NSW Health System

The Joint Committee on the Health Care Complaints Commission recently resolved to inquire into conciliation processes within the New South Wales health system. The Committee is to inquire into, and report to Parliament, on the following terms of reference: (a) the effectiveness and efficiency of the Health Care Complaints Commission and the Health Conciliation Registry within the current legislative and administrative regime governing conciliation; (b) the effectiveness and efficiency of conciliation done at the local level by health providers; (c) the effectiveness of the Patient Support Office in assisting the local conciliation process; (d) client satisfaction with the current conciliation processes; (e) conciliation schemes in similar agencies and comparative jurisdictions; (f) other related issues.

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