Ambulance Triple-0 Call Centre Response



About this Item
SpeakersSkinner Mrs Jillian; Rees Mr Nathan
BusinessQuestions Without Notice, QWN


AMBULANCE TRIPLE-0 CALL CENTRE RESPONSE
Page: 14911

Mrs JILLIAN SKINNER: My question is directed to the Premier. Following the shocking revelations and findings handed down by the coronial inquest into the tragic death of David Iredale today, will the Premier give a guarantee to David's parents and the community that he will implement immediately all the recommendations regarding ambulance triple-0 call centre operations?

Mr NATHAN REES: I am aware that a matter of hours ago the Deputy State Coroner released a series of recommendations relating to the tragic death of David Iredale. Evidence presented to the inquiry was very concerning. The Government accepts that there have been clear deficiencies and it accepts the coroner's findings. The recommendations cover the portfolios of Health, Emergency Services, Environment and Climate Change, and Sport and Recreation. I have asked the Ministers responsible to start work immediately on implementing these recommendations as they relate to their portfolio responsibilities.

Given the complex nature of our triple-0 services, I have asked that the Minister for Health work with his colleagues, in particular the Ministers for Police and Emergency Services, in coordinating the implementation of those recommendations relating to emergency response and ambulance services. I have also requested that the Department of Premier and Cabinet provide any assistance necessary in coordinating this work across government. The Minister for Health will immediately take action in relation to the Deputy State Coroner's recommendations about the Ambulance Service's database and software and the conduct of a root-cause analysis to be carried out by an independent expert.

Everyone in this Chamber would feel enormous sympathy for the Iredale family, particularly for David's parents, who have suffered such a dreadful loss. The Ambulance Service receives more than 3,000 calls a day. We must ensure that they are answered swiftly and dealt with professionally and with empathy. I know our emergency service personnel are dedicated to that task. We have a world-class service, but these tragic events show there are times when it has failed. The Government accepts all the recommendations and will implement them forthwith.