Complaints handling within NSW Health (Inquiry)

This inquiry is a completed Legislative Council inquiry conducted by the General Purpose Standing Committee No. 2.

Legislative Council Committee Report Debate, 24 June 2004
Legislative Council Committee Report Debate, 22 September 2004
Legislative Council Committee Report Debate, 20 October 2004
Legislative Council Committee Report Debate, 27 October 2004

Timeline

Referred: 15 Dec 2003
» Call for submissions: 16 Dec 2003
» Submissions close: 28 Feb 2004
» Final Report Published: 24 Jun 2004

Reports and Government Responses

Date	Name of Document
24/06/2004	Complaints handling within NSW Health (Final Report)

Hearings and Transcripts

Date	Name of Document
12/02/2004	Deliberative Meeting - Health Portfolio
12/03/2004	Public Hearing
19/03/2004	Public Hearing
23/03/2004	Public Hearing
24/03/2004	Public Hearing
29/03/2004	Public Hearing
29/04/2004	Public Meeting
30/04/2004	Public Hearing
21/05/2004	Public Hearing

Submissions

View the public submission(s) published by the committee in relation to this inquiry.

The closing date for submissions was 28 February 2004

Date	Type of Document
25/03/2004	Public submissions list

Contact Us

This is a completed inquiry. The contacts below are historical only.

Primary contact: Mr Steven Reynolds, phone (02) 9230 3544, gpscno2@parliament.nsw.gov.au
Council Officer: Ms Ashley Toms, phone (02) 9230 3544, gpscno2@parliament.nsw.gov.au
Address for written correspondence:
The Director
General Purpose Standing Committee No. 2
Parliament House
Macquarie St
Sydney NSW 2000
Fax: (02) 9230 3416

Inquiry Terms of Reference

Resolution passed 15 December 2003, General Purpose Standing Committee No. 2, Minutes of Proceedings No. 12.

That General Purpose Standing Committee No. 2 inquire into and report upon the complaints handling procedures within NSW Health, and in particular:

· the culture of learning and the willingness to share information about errors and the failure of systems, and
· an assessment of whether the system encourages open and active discussion and improvement in clinical care.

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