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- 27 February 2001
Customer Bill of Rights
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Page: 11854
Reverend the Hon. F. J. NILE: I ask the Treasurer, and Minister for State Development a question without notice. Is the Treasurer aware that the city of Boston in the United States of America last week introduced a Customer Bill of Rights which offers an on-time service guarantee whereby if a commuter train, bus or ferry is delayed more than 30 minutes customers will get a free round-trip voucher? Is it a fact that statistics released by CityRail reveal that peak hour commuter services in Sydney are running to schedule only 57 per cent of the time? Will the Treasurer and the Minister for Transport therefore look into the establishment of a similar Bill of Rights whereby customers are assured of on-time service or their money back? Will the Treasurer delay the introduction of any further fare increases until CityRail attains an acceptable on-time performance standard?
The Hon. M. R. EGAN: As honourable members would be aware, train fares are not a matter for me; in the first instance, they are a matter for the Independent Pricing and Regulatory Tribunal. I suggest that if Reverend the Hon. F. J. Nile wishes to make a submission to the tribunal, I am sure he would be quite welcome to do so. The figures that the honourable member referred to are news to me. I am not aware of the City of Boston's Customer Bill of Rights. I will refer the question to my colleague the Minister for Transport, Carl Scully. Certainly from my perspective I do not think it is a very sensible proposal.
The Hon. J. F. Ryan: Carl Scully said he would do it.
The Hon. M. R. EGAN: The requirement was to do what one can do sensibly and reasonably, with the available money, to improve services.
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