Inquiry into the adequacy of internal complaint handling systems and other methods to measure consumer satisfaction in relation to practices and clinics outside the hospital system
This inquiry is a completed Parliamentary inquiry conducted by the Health Care Complaints Committee. Inquiry into the adequacy of internal complaint handling systems and other methods to measure consumer satisfaction in relation to practices and clinics outside the hospital system
Timeline
Self-referred: 24 Mar 2005
» Call for submissions: 29 Mar 2005
» Submissions close: 29 Apr 2005
» Final Report Published: 23 Nov 2006
Reports and Government Responses
| Date | Name of Document |
|---|---|
| 23/11/2006 | Inquiry into Internal Complaint Handling in Private Health Practices (Final Report) |
Hearings and Transcripts
No records of hearings or transcripts are available for this inquiry.
Submissions
The closing date for submissions was 29 April 2005
Contact Us
This is a completed inquiry. The contacts below are historical only.
- Primary contact: Catherine Watson, phone (02) 9230 2036, catherine.watson@parliament.nsw.gov.au
- Senior Committee Officer: Samantha Ngui, phone (02) 9230 3001, samantha.ngui@parliament.nsw.gov.au
- Committee Officer: Belinda Groves, phone (02) 9230 2632, belinda.groves@parliament.nsw.gov.au
- Assistant Committee Officer: Glendora Magno, phone (02) 9230-3011, glendora.magno@parliament.nsw.gov.au
- Address for written correspondence:
Committee on the Health Care Complaints Commission
Parliament House
Macquarie St
Sydney NSW 2000
Fax: (02) 9230 3309
Inquiry Terms of Reference
This inquiry was self-referred. Resolution passed 24 March 2005, Minutes No. 16
The Committee is to inquire into and report on the following:- Ø the adequacy of existing models and methods of resolving health complaints in private practices and clinics other than those required to be formally investigated by the Health Care Complaints Commission under Section 23 of the Health Care Complaints Act 1993;
Ø alternative models and methods of resolving health complaints in private practices and clinics other than those required to be formally investigated by the Health Care Complaints Commission under Section 23 of the Health Care Complaints Act 1993;
Ø models and methods of resolving health complaints in private practices and clinics in comparative jurisdictions;
Ø any other related matters.
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